Welcome To Calibrate
Consider this your onboarding command center, where you’ll find everything you need to know (and do!) to officially begin your Metabolic Reset. Let’s get started.
Your Orientation Checklist
These five to-dos are the only things standing between you and your Calibrate doctor visit. The quicker you complete them, the sooner your Medical Team can start creating your personalized treatment plan.
Step 1
Upload Your ID and Insurance Cards
Telemedicine law requires us to verify your identity and insurance to access treatment.
If you uploaded your government ID and insurance cards during the sign-up process, you can proceed to step 2 now. If you didn’t submit these documents (or, if you can’t remember) please contact the Support Team as soon as possible.
Step 2
Schedule and Complete Lab Work
- Complete labs at a facility near you—if you haven’t already.
- You’ll receive a lab order with detailed instructions via email within two business days. The goal of these labs is to screen for metabolic diseases and overall metabolic function and give you a baseline for various metabolic health markers (like A1C)—so your Calibrate doctor can establish the best treatment plan for you and you can track your progress over time. Please note: Most facilities require appointments to be made several days in advance and fasting beforehand. Also, to ensure proper medical identification, please make sure your labs contain your full name and date of birth. Please also, make sure the date of collection is on the pages of your results so we can validate when you got the labs done.
Step 3
Complete Health Intake and Schedule Appointments
Fill out your comprehensive health history in preparation for meeting your doctor and coach.
You’ll receive a link to the Comprehensive Health Intake in your Calibrate Welcome email. Like your labs, this step is critical, as it gives your Medical Team the information they need to guide your 30-minute video doctor visit and shape your treatment plan. You’ll also be prompted to schedule your doctor appointment and ongoing coaching sessions through this form.
Step 4
Set Up Your Calibrate App
Find tools for your Metabolic Reset, all in one place.
The Calibrate app is where you’ll track your progress, learn about lifestyle changes, and connect with your Calibrate team. Download via the App Store or Google Play. Once you’re in, you’ll be prompted to sync your smart scale and record your waist circumference—both required for your doctor visit.
Step 5
Learn Program Basics
Review the information you need to jumpstart your Metabolic Reset.
Our data shows members who engage with the Calibrate curriculum achieve better results. So, it’s time to dig in. Your first two classes (Fundamentals and Method) can be found in the app. You’ll need to read both before our first coaching session. You’ll also find the Calibrate Commitment in your Method Class, which must be signed before your first session.
Completed The Checklist?
Nice work! While you wait for your doctor visit, take a moment to learn more about what to expect throughout your Metabolic Reset on the Resources page.
Frequently
Asked
Questions
During your clinical visit, your Calibrate clinician will review your lab results and health history, and use this information to make recommendations for your treatment plan—tailored to you.
You should receive a lab order via email within two business days of sign-up from labs@joincalibrate.com. If we do not receive the necessary insurance information at sign-up, we’ll first contact you via email to obtain the necessary insurance details before ordering your labs.
Labs are not included in the cost of your Metabolic Reset. Your Calibrate Team helps navigate your commercial insurance to get your labs covered, but coverage is not guaranteed. Read more about labs coverage here.
Please note: To ensure proper medical identification, please make sure your labs contain your full name and date of birth. Also, make sure the date of collection is on the pages of your results so we can validate when you got the labs done.
Prior to your Calibrate clinical visit, our Clinical Team requires you to complete lab work to better inform your medical care.
The lab requirements are as follows:
Within 3 months prior to your clinical visit:
- Comprehensive Metabolic Panel
Within 6 months prior to your clinical visit:
- Hemoglobin A1c
- Lipid Panel
- Thyroid Stimulating Hormone (TSH)
In addition, we recommend a fasting insulin test and a C-Reactive Protein (CRP) test (also within 6 months prior to your clinical visit), but this isn’t required.
If Calibrate generates the lab order, the required labs as well as a fasting insulin test and a C-Reactive Protein (CRP) test will automatically be included in your lab request.
If you plan to upload your own labs, be sure they meet the full list of requirements above. If you are missing any required labs from this list, you will need to visit a lab to have them drawn before you can schedule your appointment with a Calibrate clinician. Please do not visit a lab without getting a lab order from Calibrate. You can request a new lab order by messaging us via the Support Center in your Calibrate app.
To ensure proper medical identification, please make sure your labs contain your full name and date of birth on every page. Also, make sure the date of collection is on the pages of your results so we can validate when you got the labs done.
Our Medical Team prescribes medication based on up-to-date health information to protect your health and safety.
You’ll schedule your doctor and coach appointments at the end of your Comprehensive Health Intake. These appointments are scheduled so you have ample time to complete your labs, set up your scale and Calibrate app, and prepare for your Metabolic Reset.
For your 30-minute, 1:1 video visit with your Calibrate clinician, you must:
- Complete your Calibrate app setup, sync your Withings smart scale, and record your baseline measurements
- Complete all your required labs at least five business days before your appointment
- Be physically located in the state of residence you indicated when you signed up for Calibrate
- Be in a quiet and private place, without distractions (no driving, please!), in order to discuss personal details about your health
If you’re unable to meet any of these requirements, you must reschedule your video visit by messaging us via the Support Channel in the Calibrate app. Please know that if you request to change or cancel less than 48 hours before your appointment, you may not be able to reschedule for up to two weeks, which will delay the start of your program accordingly.
If you’ve changed your state of residence (ie. relocated for 30 consecutive days or more), please also let us know in the Support Channel so we can update your information. We may need to reschedule your clinical appointment with a provider licensed in your new state.
During your appointment, you’ll discuss your health history, lab results, and learn more about the GLP-1 medications that are clinically appropriate for you and covered by your insurance. Your Calibrate clinician will also discuss how GLP-1 medications are most effective when you have the support of your Calibrate coach, Clinical Team, and Calibrate Community. Your Clinical Team will work with you to adjust medication as needed in order to find the right tapering timeline. The lifestyle tweaks you’ll make, and the tools you’ll learn from Calibrate, are the keys to sustaining your success long-term. If your employer requires step therapy (intensive lifestyle intervention only), a GLP-1 will not be prescribed at your clinician visit. Instead, a clinician will reach out to you 90 days after your visit to discuss if you’re clinically eligible for a GLP-1 prescription.
At Calibrate, we use a team-based approach to navigate the prescription process and reduce or eliminate any barriers, providing as smooth a transition as possible onto your GLP-1s/combined GLP-1s. See our Getting Your Medication Guide for a detailed explanation of the prescription process.
Download The Calibrate App
Set personalized goals, track your progress, learn about lifestyle changes, and connect with your Calibrate Team. With the app, all the tools you need to reset your metabolic health are in the palm of your hand.