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Calibrate Holiday Hours FAQs

Prior to your Calibrate doctor visit, our Medical Team requires you to complete lab work to better inform your medical care. 

The lab requirements are as follows: 

Within 3 months prior to your doctor visit:

  • Comprehensive Metabolic Panel

Within 6 months prior to your doctor visit:

  • Hemoglobin A1c
  • Lipid Panel
  • Thyroid Stimulating Hormone (TSH)

In addition, we recommend a fasting insulin test and a C-Reactive Protein (CRP) test (also within 6 months prior to your doctor visit), but this isn’t required. 

If Calibrate generates the lab order, the required labs as well as a fasting insulin test and a C-Reactive Protein (CRP) test will automatically be included in your lab request. 

If you plan to upload your own labs, be sure they meet the full list of requirements above. If you are missing any required labs from this list, you will need to visit a lab to have them drawn before you can schedule your appointment with a Calibrate doctor. Please do not visit a lab without getting a lab order from Calibrate. You can request a new lab order by messaging us via the Support Center in your Calibrate app. 

To ensure proper medical identification, please make sure your labs contain your full name and date of birth. Also, make sure the date of collection is on the pages of your results so we can validate when you got the labs done. Our Medical Team prescribes medication based on up-to-date health information to protect your health and safety.

You should receive a lab order via the Support Center within 48 hours of requesting labs in the Calibrate app. However, due to the holiday, there may be a slight delay. If we do not receive the necessary insurance information during account setup, we’ll contact you via the Support Center to obtain the necessary insurance details before ordering your labs once we return from the holiday.

We’d be happy to send your lab order to a different location. Please send us the name, address, telephone, and fax number of the facility you would like to use via the Support Center in the Calibrate app. We’ll send you a new order for your preferred location. However, please be aware that processing time to receive your results will take longer with an alternative lab than with Quest or Labcorp.

It can take up to five days for the Calibrate Team to receive lab results from Labcorp, Quest, or a local lab. As soon as we receive your results, the Calibrate Medical Team will review them, which typically takes two to three days. However, due to the holiday, there may be a slight delay. Only once the Calibrate Medical Team reviews will you be eligible to schedule your Calibrate doctor appointment. We will notify you via app notification when this review is complete and you are able to schedule your appointment. 

In the meantime, you can view your lab results by logging into your Calibrate app:

  • Tap the Profile tab
  • Select Health Data
  • Select Labs
  • View your available lab results by date received

If you plan to complete your labs while Calibrate is offline, we encourage you to contact the lab to confirm their holiday hours, print the lab order or email it to them with your requisition number on it, and bring it with you to your appointment to avoid any delays.

Calibrate does not manage your Affirm payments, nor do we have any visibility into your specific loan schedule. In order to get the most accurate details on your loan status (i.e. number of payments left) you would need to reach out to Affirm directly. Here is a link to their Help Center. Note: this only applies if you signed up for Calibrate directly (not as a benefit offered through your employer).

If we aren’t able to get access to a GLP-1/combined GLP-1 approved under $25 per month (once any deductible is met) for you within the first ninety days of the program, we will notify you via the Support Center in the Calibrate app. Once notified, you may request a refund and exit the program, or choose to stay in the program covered by our Results Money Back Promise. If we do not hear from you within seven days of receiving this notification, we will assume you are choosing to stay in the program and waiving your right to a medication access-based refund. Read more about our refund policy here. Note: this only applies if you signed up for Calibrate directly (not as a benefit offered through your employer).

For technical support, please visit our App and Tech Support FAQs in the Support Center of the Calibrate app or message us via the Support Center.