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The Calibrate Results Guarantee and the Calibrate Medication Coverage Guarantee

Last updated:June 20, 2022

With Calibrate’s Results Guarantee, eligible members are guaranteed a minimum of 10% weight loss at the end of the Calibrate One-Year Metabolic Reset, defined by calculating the percentage change in weight at the start and end of your One-Year Metabolic Reset program. For purposes of calculating your weight loss percentage, Calibrate will use your first synched weight following receipt of your Welcome Kit, however if your weight is substantially different at the time of your first doctor's appointment, we will typically use that updated weight instead as your weight at the start of your One-Year Metabolic Reset program.  Eligible members who do not achieve 10% weight loss in one year are eligible for a refund (minus the $250 for your Metabolic Health Assessment). This excludes the cost of medication, labs or other items and services charged by third parties.

To be eligible for the Calibrate Results Guarantee, members must: 

  • Have signed up for the One-Year Metabolic Reset after 6/15/2021.
  • Have completed Calibrate’s One-Year Metabolic Reset.
  • Have self-paid for Calibrate’s One-Year Metabolic Reset (not through an employer or insurance program).  
  • Have not been on a prescription weight loss medication in the one year prior to joining Calibrate (examples include: phentermine, GLP-1 medications like Ozempic, Saxenda, or Wegovy.)  
  • Have completed the full one-year One-Year Metabolic Reset program without pausing. Calibrate or an individual member may initiate a pause. Member initiated pauses occur when a member chooses to put their One-Year Metabolic Reset on hold for up to 90 days and notifies Calibrate. Calibrate-initiated pauses occur when a member is not able to meet the criteria of the Calibrate Commitment over an extended period of time.
  • Have either been on a GLP-1 medication for the entirety of their One-Year Metabolic Reset program or met our tapering criteria when stopping GLP-1 medication.
  • Be compliant with the Calibrate Commitment starting 1/1/2022 which includes: 
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If you are eligible for a refund per the Results Guarantee, you will receive a refund per our refund policy


Initial Medication Coverage

We guarantee that the initial cost of your GLP-1 medication with insurance will be $25/month or less after any deductible is met, or you’re eligible for a refund minus the $250 Metabolic Health Assessment cost. Our team is committed to working with your insurance company and exploring all possible medication coverage options (including patient access programs) so you don’t have to. Take our Insurance Quiz to see if you’re eligible for our Medication Coverage Guarantee. 

In some cases, Calibrate may use manufacturer patient access programs for eligible patients to reduce your initial medication cost to $25/month or less. These manufacturer programs are subject to change, and may only cover access for a certain period of time (e.g., six months). If the Calibrate team obtains cost-effective coverage for you via a manufacturer patient access program , we will notify you of this as part of our standard medication approvals process, which occurs within eight weeks of your doctor appointment. At this point, you may request a refund (minus the $250 Assessment cost) and exit your One-Year Metabolic Reset if you do not wish to accept medication coverage via a manufacturer patient access program. By continuing and accepting medication coverage via manufacturer patient access program, you waive your right to a future refund should the terms of the manufacturer patient access program change or should your access expire.

You can request a refund if you do not receive initial coverage of GLP-1 medication for $25/month or less after any deductible is met once the Calibrate Support team has worked through all standard medication approval processes, which can take up to eight weeks after your doctor appointment. If we have not helped you obtain GLP-1 coverage for $25/month or less after eight weeks from your doctor appointment, you can request a refund by emailing membership@joincalibrate.com. If a Calibrate team member has already reached out to you regarding your coverage status and you wish to cancel your membership, you can do so by responding directly to that message. 

The Medication Coverage Guarantee only applies to the initial coverage of medication for your first full year on the One-Year Metabolic Reset (i.e., does not apply for Masters members). 

Ongoing Medication Coverage

Medication coverage for the duration of your Calibrate Year is not guaranteed and may not be clinically appropriate. Your Medical Team will work with you to adjust medication as determined based on your progress, and can include medication changes and adjustments as well as clinically appropriate duration of use.

If you switch insurance or your existing insurance has a change in policy it is possible you will lose access to low-cost coverage. The Calibrate team will explore all possible options to help you maintain $25/month or less coverage, but in the event there are no low-cost coverage options available, you will not be eligible for a refund since we were able to obtain your initial medication coverage. 

Terms subject to change. If you have chosen to pay for GLP-1 medication out-of-pocket (self-pay) you waive your right to a refund via the Medication Coverage Guarantee.

If you are eligible for a refund per the Medication Coverage Guarantee, you will receive a refund per our refund policy