What is the refund policy?

You can cancel your membership at any time by contacting us at info@joincalibrate.com with the subject line “Cancellation Request.” Please note that your One-Year Metabolic Reset or your Metabolic Health Assessment will only be refundable in the scenarios outlined below:

Metabolic Health Assessment:

  • If you change your mind and decide to cancel within 48 hours of purchase, you may request a full refund. 
  • If you change your mind and decide to cancel after 48 hours of purchase, but before your Metabolic Health Assessment, you may request a refund, less a $50 fee. If you've had your Metabolic Health Assessment, your payment is non-refundable and we cannot issue a refund.
  • If you do not complete your Metabolic Health Assessment within 45 days of purchase, you forfeit the Metabolic Health Assessment, and are not eligible for a refund.

One-Year Metabolic Reset:

  • If you change your mind and decide to cancel your One-Year Metabolic Reset within 48 hours of purchase, you may request a full refund. 
  • If you change your mind and decide to cancel after 48 hours of joining, but before your first doctor’s visit, you may request a refund, less a $150 fee. If you do not complete your first doctor's visit within 45 days of purchase, we will cancel your membership and you may request a refund, less a $249 fee. If you applied a coupon code when you joined, your refund will reflect the discounted amount.
  • If you change your mind and decide to cancel after your first doctor’s visit, your payment is non-refundable and we cannot issue a refund. 
  • If you need to take a break for any reason, you can pause the One-Year Metabolic Reset for up to 90 days once during your membership. After 90 days, you will be able to rejoin your program for the remaining duration of your membership.

Medication Coverage Guarantee: 

We guarantee that the cost of your GLP-1 medication with insurance will be $25/month or less after any deductible is met, or you’re eligible for a refund on the program (less the $249 Metabolic Health Assessment cost). GLP-1 medication is an integral part of our One-Year Metabolic Reset and we know insurance coverage is top of mind for our members. Our team is committed to working with your insurance company to get your medication approved, so you don’t have to. This policy is designed to help all of our members sign up with confidence and eliminate financial risk related to insurance coverage.

Read our full Membership Terms & Conditions for more information about our membership. For any questions about our membership options, reach out to us hello@joincalibrate.com. We’re in this together and will work with you to make sure you are achieving real results.