As a first step, we'd recommend that you double check you're using the latest app version. The easiest way to do this is to visit your app store, search Calibrate and see if there is an update available. 

If that doesn't work, please try the following:

If that doesn’t work, log out of your Calibrate app and then log back in.

If the issue continues, delete the Calibrate app from your phone and download it again.

If you're still seeing issues after completing all of these steps, please message us via the app or email us at info@joincalibrate.com, and we’ll reach back out to help you troubleshoot further.

You can also visit our App Status Page for detailed app instructions, real-time updates on known issues and fixes, step-by-step guides, and tips and tricks.   

I’m experiencing app issues. What should I do and who do I contact?