Frequently Asked Questions

Most Common Questions

Calibrate members lose on average 15% of their body weight, per our clinically-reviewed Results Report. You can download the Calibrate Results Report here.

We're so confident that you'll succeed with Calibrate that we back it up with a money back promise. If you don’t lose at least of 10% your body weight within one year on our Metabolic Reset, you’re eligible for a refund (less the non-refundable $250 cost of the first doctor visit). See terms here.

Yes - our Results Money Back Promise states if you don’t lose at least of 10% your body weight within one year on our Metabolic Reset, you’re eligible for a refund (less the non-refundable $250 cost of the first doctor visit). See terms here. We back this up with real, clinically-reviewed data proving just how successful our members are. Calibrate members lose on average 15% of their body weight. Read our results report here.

The medications Calibrate doctors prescribe in our Metabolic Reset are called GLP-1s (glucagon-like peptide-1s). Calibrate doctors prescribe a variety of GLP-1s, including semaglutide, liraglutide, tirzepatide, and dulaglutide. These GLP-1s are often referred to by their brand name, so you may have heard of these medications as Wegovy®, Ozempic®, Mounjaro™, or Saxenda®, to name a few.

All GLP-1s are clinically-tested, stimulant-free, and non-habit forming. GLP-1s address the underlying biology that is most important for weight loss, and help lower your set point, or the weight your body fights to stay at. GLP-1s are powerful, naturally-occurring hormones made by your gut that send signals to your brain to decrease your appetite, improve your metabolic system, and regulate your digestion so you can feel full longer and maximize nutrient absorption.

Regardless of which medication you’re prescribed, our commitment to all of our members remains the same—10% weight loss or your money back (see terms). Plus, if we can’t help you get access to a GLP-1 at $25/month or less you’re eligible for a refund (see details).

You can read more about GLP-1s here.

At Calibrate we have a team of insurance navigation experts to help you access an initial GLP-1 medication prescription for $25/month or less (after any deductible is met). We’ve helped tens of thousands of members access affordable GLP-1s. However, in the unlikely scenario that there is no path to a low-cost GLP-1 for you, you will be eligible for a refund (less a $250 fee for the initial doctor’s appointment). You will be eligible for this refund after 90 days from your doctor’s appointment – the full period of time it may take our team to explore all GLP-1 options for you (though the vast majority of members will get access sooner). See more details in our Refund Policy here.

We navigate insurance on your behalf and are able to work with the vast majority of commercial/employer insurance plans in order to get cost effective access for your GLP-1 medication and coverage for your labs. Lab copays vary by plan. GLP-1s for most members with commercial insurance should be capped at $25 per month after any deductible is met. In the unlikely scenario that there is no path to a low-cost GLP-1 for you, you will be eligible for a refund (less a $250 fee for the initial doctor’s appointment). See terms here.

The cost of the Calibrate program is not covered by insurance, however it is HSA/FSA eligible.

Currently, Calibrate is available to individuals for whom the following apply. We are actively working on expanding access to Calibrate.

Are between 18 - 64 years of age
Have only commercial or employer insurance (except Kaiser Insurance)
Have a BMI that is >30, or >27 with one or more of the following metabolic conditions: diabetes, pre-diabetes, high cholesterol, high blood pressure, cardiovascular disease, non-alcoholic fatty liver disease, obstructive sleep apnea or PCOS.
Who are not pregnant or breastfeeding
Who do not have an active substance abuse problem, an active eating disorder (e.g., anorexia or bulimia), type 1 diabetes, cancer, recent bariatric surgery (within the past 18 months), active gallbladder disease, a history of pancreatitis in the past six months, or a history of medullary thyroid cancer (MEN syndrome)
Who live in the United States

We recommend checking your eligibility by taking our eligibility quiz. If you find that you are not eligible for Calibrate, please enter your email address to join our waitlist and be notified when Calibrate is available for you.

We’ll never restrict your diet. Instead, we’ll help you rebalance it. Calibrate's approach to food is flexible and works with nearly all dietary restrictions, including gluten-free, kosher, vegan, and lactose-free (to name just a few). We strive to help you establish a sustainable and flexible approach to nutrition that focuses on minimizing fast-digesting carbs and making healthier choices that include protein, fiber, and healthy fats—without restricting or counting calories.

Importantly, the Calibrate food program is not a diet: we do not use meal replacements or offer meal plans. We don’t try to restrict your eating: instead, we help you rebalance it. For breakfast, you might have avocado and eggs or berries and yogurt. For lunch or dinner, you could prepare a grain bowl with roasted veggies and chicken, or a slow-cooker meal. You can see Calibrate Food Expert Stephanie Middleberg, RD’s favorite recipes for inspiration here.

The food program at Calibrate creates a healthy, sustainable way of eating that promotes weight loss and sets you up for long-term health. Through our nutrition curriculum classes, the support of your accountability coaching team, and the guidance of your medical team, you’ll learn how to build healthier food habits into the life you’re already living.

Calibrate is committed to helping members receive medication as quickly as possible, whether it’s their initial prescription or subsequent refills. Our team’s expertise spans data, pharmacy operations, medication coverage, patient access programs, insurance forms, and communicating directly with pharmacies. We have helped tens of thousands of members secure access to GLP-1s, and even amid inventory issues, we can provide members the best possible chance at getting GLP-1 access today.

Our team monitors nationwide inventory for all FDA-approved GLP-1 medications. If you are thinking about joining Calibrate now, the great news is that manufacturers have announced inventory should begin returning in the coming weeks––right in time for your first doctor appointment. In fact, Novo Nordisk, has already announced that Wegovy is back in stock.

Given the demand for GLP-1s and the time it takes to secure access, the sooner you join Calibrate, the sooner our team can start helping you obtain your doctor-prescribed GLP-1 medication.

Once you sign up for Calibrate, you complete our Orientation phase, which includes getting lab work done ahead of your doctor visit, where you will be prescribed a GLP-1 as clinically appropriate. Since this process can take a few weeks, by signing up now, you are putting yourself in the best position to get GLP-1 access as soon as possible.

Regardless of GLP-1 access, with Calibrate’s holistic program we’re confident you will achieve real results, and our promise is the same regardless of medication access: 10% weight loss or your money back.

Calibrate is a metabolic health company on a mission to change the way the world treats weight. Calibrate's Metabolic Reset combines doctor-prescribed GLP-1 medication and 1:1 video coaching with lifestyle tweaks for at least 10% weight loss, or your money back. Our program is vetted and approved by a world class Clinical Advisory Board. Calibrate is the first program built on GLP-1 medications, and the only program to publish clinically-reviewed results for members. Calibrate members lose on average 15% of their body weight.

Calibrate is designed to be sustainable and fit into your life so you can see results long term, which is why the program is a full year. You'll kick off Calibrate with a 30 minute video doctor visit with your Calibrate board-certified doctor, where you'll review your labs and discuss your treatment plan with GLP-1s (if clinically appropriate). During your Calibrate Year, you’ll be meeting with your accountability coach for 15 minutes every other week, and you’ll be spending time completing lessons as part of the Calibrate curriculum to support you throughout your journey. You'll also check in asynchronously with your Calibrate Medical Team periodically over the course of the year -- though the team is always available to answer questions or concerns through the Medical Support Channel. Throughout your year with us, you’ll be in control of when you complete your lessons and when your doctor and coaching appointments take place.

Learn more about curriculum and coaching here.

Your initial doctor appointment with your Calibrate doctor will take place via video and last 30 minutes. During this appointment, your Calibrate doctor will review your health history and lab results with you, and make recommendations for your treatment plan. If you have any questions about the medications that Calibrate doctors prescribe, your individual health history, or what your year with Calibrate might look like, you can ask your doctor these questions during your appointment.

Calibrate is a doctor-guided metabolic reset designed and supported by the leading experts in obesity treatment. Here are just a few of the ways Calibrate is different than other weight loss programs.

Our approach has the highest standard of care in obesity treatment

Research shows that GLP-1 medication combined with lifestyle intervention is the most effective weight approach to sustained weight loss. Unlike other programs, Calibrate's approach is fully holistic, setting you up for long term success. The Calibrate program includes personalized 1:1 coaching and and ongoing medical support to drive better results for members. In fact, Calibrate helps members achieve 15% average weight loss, sustained for two years.

Calibrate is based on GLP-1 medications only

Unlike other programs, Calibrate doctors will never prescribe dangerous stimulants like phentermine or Contrave. That's because GLP-1s are the safest and most effective for sustained weight loss.

Calibrate is flexible and sustainable

On Calibrate there are no sweeping restrictions or calorie counting. Together with your coach, you'll make small, gradual lifestyle changes that ladder up to big results that you can sustain long term. In fact 9 out of 10 Calibrate members agree that the lifestyle changes in the program were sustainable.

The Calibrate team is experts at driving weight loss with GLP-1 medications

Calibrate was the first program built around GLP-1s, and we've supported tens of thousands of members on their journey. With Calibrate you'll get access to doctors who specialize in GLP-1 care and a team of Insurance Navigation Experts who will help you access affordable GLP-1 medication.

Calibrate delivers results or your money back, with the data to back it up
We stand by our results, so much so that if you don't lose 10%+ of your body weight on Calibrate you're eligible for a refund (see terms here). We're the only program with a proven track record of results, backed by our clinically-reviewed Results Report showing 15% weight loss on average for members.

Currently, Calibrate is available to individuals for whom the following apply. We are actively working on expanding access to Calibrate.

Are between 18 - 64 years of age
Have only commercial or employer insurance (except Kaiser Insurance)
Have a BMI that is >30, or >27 with one or more of the following metabolic conditions: diabetes, pre-diabetes, high cholesterol, high blood pressure, cardiovascular disease, non-alcoholic fatty liver disease, obstructive sleep apnea or PCOS.
Who are not pregnant or breastfeeding
Who do not have an active substance abuse problem, an active eating disorder (e.g., anorexia or bulimia), type 1 diabetes, cancer, recent bariatric surgery (within the past 18 months), active gallbladder disease, a history of pancreatitis in the past six months, or a history of medullary thyroid cancer (MEN syndrome)
Who live in the United States

Absolutely! We designed Calibrate to work for people with broad health histories and believe that improving your underlying metabolic health will lead to significant improvements to your overall health too. As part of your care, we will monitor your metabolic health, and we can coordinate your treatment plan with your primary care provider and/or specialists. While we are not a replacement for those providers and their treatment plans, the metabolic health changes you make through Calibrate often have far-reaching positive effects on other conditions. Calibrate commonly supports members who have the following conditions:

Anxiety
Arthritis
Asthma
Depression
Diabetes
Heart disease
High blood pressure
Hypothyroidism / Hashimoto’s disease
Irritable bowel syndrome (IBS)
Polycystic ovary syndrome (PCOS)
Pre-diabetes
Other thyroid conditions

See if you're eligible for Calibrate at joinnow.joincalibrate.com

The majority of commercial insurance plans cover GLP-1 medications after any deductible is met, but each plan's coverage can be unique. At Calibrate we have a team of insurance navigation experts to help you access an initial GLP-1 medication prescription for $25/month or less (after any deductible is met). We’ve helped tens of thousands of members access affordable GLP-1s. However, in the unlikely scenario that there is no path to a low-cost GLP-1 for you, you will be eligible for a refund (less a $250 fee for the initial doctor’s appointment). See more details in our refund policy here.

Regardless of your medication access status, we are so confident you’ll succeed on Calibrate that all members are eligible for 10% weight loss on Calibrate or their money back. Read more about our Results Money Back Promise here.

Your Calibrate doctor will review your required lab work and entire health history and can answer any questions you might have about medication interactions during your initial video doctor visit. GLP-1s (the medications that Calibrate doctors prescribe) can be safely taken with other common prescription medications—including those for blood pressure, thyroid, and diabetes—and have no contraindications with other prescription or over-the-counter medications.

See if you're eligible for Calibrate at joinnow.joincalibrate.com

Calibrate doctors prescribe GLP-1s because research shows that they are the safest and most effective medication for sustainable weight loss, especially when combined with lifestyle changes like Calibrate supports. Many GLP-1s are taken via an injection. While an injection may sound scary, most members actually report injections being painless, quick, and easy. (It’s just under the skin—going into your fat instead of your muscle. The needle is ultra-fine, so it isn’t like a typical shot.) GLP-1s are self-administered either daily or weekly depending on the medication. Your Calibrate doctor can walk you through how this works and can also send you a short video to help. In addition, not only are injectables the medications we prescribe more effective, but they also have fewer and safer side effects than other weight loss medications.

Your Calibrate doctor will use your medical history and insurance coverage to prescribe the best GLP-1 for you and may prescribe you an oral GLP-1 option if injections are not a good fit. The Calibrate Medical Team is available to answer your questions about GLP-1s and to address other medical concerns you might have throughout your Calibrate year.

Wegovy® is one of several GLP-1 medications the Calibrate Medical Team will consider based on your health history and insurance coverage in our program. Calibrate doctors may also use semaglutide (marketed under the brand names Ozempic®, and Rybelsus®, as well as Wegovy®), liraglutide (Saxenda®). dulaglutide (Trulicity®), or tirzepatide (Mounjaro®).

We cannot commit to medication preferences prior to joining. After reviewing your health history, labs, and metabolic markers, Calibrate doctors will prescribe a GLP-1 medication that is clinically appropriate and covered by your insurance with a copay of $25/month or less (after any deductible is met).

Regardless of which GLP-1 medication your Calibrate doctor prescribes, we are confident that you will be able to achieve at least 10% sustained weight loss on the Metabolic Reset, and back this up with our Results Money Back Promise.

Wegovy® (semaglutide) is one of the GLP-1 medications that Calibrate doctors prescribe, along with liraglutide (Saxenda®), dulaglutide (Trulicity®), Mounjaro™ (tirzepatide), and other forms of semaglutide (Ozempic® and Rybelsus®). The primary difference between Wegovy® and other GLP-1s is that it’s a higher dose of semaglutide, a GLP-1 that is also prescribed under the brand names Ozempic® and Rybelsus®. All GLP-1s are stimulant-free, and non-habit forming, and effective. Regardless of which GLP-1 you are prescribed, our promise to you is the same: 10% weight loss in your Calibrate Year or your money back (see terms).

The FDA-approved medications that are a part of the One-Year Metabolic Reset are called GLP-1s, and are clinically-tested, stimulant-free, and non-habit forming. Side effects are extremely rare, and most individuals who take a GLP-1 do not experience any. For those who do, nausea is the most common, and this typically resolves over the first few weeks of being on the medication. If you do experience any side effects, you’ll be able to reach out to your Medical Team directly for support.

In the most recent clinical trials, less than 5% of people discontinued GLP-1 medications because of side effects. However, in the incredibly rare case that you have side effects that make you ineligible to participate in the program, you’d be offered the choice to stay in the program with a non-GLP-1 medication called metformin (if clinically appropriate) or to partially refund your program based on the amount of time you were able to participate.

Given the demand for GLP-1s and the time it takes to secure access, the sooner you join Calibrate, the sooner our team can start helping you obtain your doctor-prescribed GLP-1 medication.

The cost of the Calibrate program is not covered by insurance, however it is HSA/FSA eligible.

You can use your HSA or FSA funds to pay for the Metabolic Reset. In order to use your One-Year Metabolic Reset, you’d be required to select the “billed once” option ($1649). You can choose to split your payment between two cards if you don't have the full program cost on your HSA or FSA card.

Unfortunately, monthly payments through Affirm are paid from your debit account, so are not directly payable through your HSA or FSA. With that said, your Affirm payments may be reimbursable depending on your plan’s submission process. We can also provide a super bill if necessary.

Calibrate’s Programs are non-refundable except as described in this Refund Policy, which is subject to the Membership Terms & Conditions. Please note that although you can terminate your participation in a Program at any time by contacting membership@joincalibrate.com, you are only eligible for a refund as set forth below. This Refund Policy does not apply if you signed up for a Program through an employer. Please note that even if you are not eligible for a refund, our Results Money Back Promise may apply.

Metabolic Reset:

If you want to cancel your Metabolic Reset within 72 hours of your purchase, you may request a full refund for the amount you paid using the instructions below.
If you want to cancel more than 72 hours of your purchase, but before your initial doctor appointment and in any event not later than 45 days after your purchase, you may request a refund for the amount you paid, less a $200 fee to cover your account set up and our initial clinical coordination activities. If you fail to attend your initial doctor appointment within 45 days of your purchase, you are not entitled to a refund.
If Calibrate is unable to help you secure initial access to a GLP-1 medication for a copay of $25/month or less (after any deductible is met) within 90 days of your initial doctor appointment, you may request a refund for the amount you paid less a $250 fee to cover your initial doctor’s appointment. Most members will receive GLP-1 medication in advance of the 90 day mark. If, however, there are no low-cost GLP-1 options available for you, then the Calibrate team will notify you via a message in the Support Channel of the Calibrate app. Once notified, you may either 1) request a refund and withdraw from Calibrate; or 2) stay in the Program without GLP-1 medication. If you stay in your Program without a GLP-1 medication then you may remain eligible for our Results Money Back Promise. You must notify Calibrate in writing by responding to the message sent to you in the Support Channel of the Calibrate App of your intention to pursue a refund within 7 business days of receiving a notification of no path to medication. If you do not notify Calibrate in this window, we expect you are continuing in the Program, and, as a result, you waive your right to a refund. If you choose to self-pay more than $25/month for GLP-1 medications, you waive your right to this medication coverage refund.
If you have not lost at least 10% of your body weight by the end of your Calibrate Year and you meet the criteria for our Results Money Back Promise, you may request a refund, less the $250 fee for your initial doctor appointment. Read more about our Results Money Back Promise here.

Calibrate Masters Programs:

All Calibrate Masters Programs are non-refundable.

Receiving a refund / Canceling your Program:

Calibrate Programs are not refundable, except as outlined above. If you qualify for a refund and wish to cancel your Calibrate Program, you can do so at any time by emailing membership@joincalibrate.com, with the subject line “Cancellation Request”.

If you paid for your Metabolic Reset by credit or debit card, we will credit your refund to the card used for payment within 10 business days of Calibrate confirming you are refund eligible. Calibrate will notify you of whether you are eligible for a refund by responding to your request.

If you paid via Affirm, Calibrate will submit your refund request to Affirm. Affirm is responsible to credit the amount of the refund and you should see the refund reflected in your loan balance on Affirm within 10 business days after we notify Affirm that you are refund eligible (more details on Affirm’s refund process here).

By accepting a refund, you are electing to withdraw from your Program.

For any questions about our membership options, reach out to us hello@joincalibrate.com. We’re in this together and will work with you to make sure you achieve real results.

Last updated: March 24, 2023

Previous versions of our Refund Policy:

Applicable for members who purchased a Program prior to March 24, 2023.

Applicable for members who purchased a Program prior to October 17, 2022.

Calibrate accountability coaches come from a number of different backgrounds—including public health, psychology, education, and nutrition—and therefore have a number of different certifications and qualifications. Regardless of an accountability coach’s prior experience, all coaches complete a rigorous training program in order to receive a Calibrate Coaching Certification prior to being able to meet with any of our members.

Members frequently share positive feedback about the impact that their accountability coach has had on their progress through their bi-weekly coaching sessions. We’d encourage you to check out our Google Reviews and member testimonials to see this for yourself.

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