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How do I reschedule my doctor or coach appointments?

To reschedule your doctor appointment or first coaching session, please message us via the Support Channel in the Calibrate app. Once we receive your request, we’ll send you a rescheduling link where you can choose a new date and time for your appointment. Please know that if you request to change or cancel your doctor appointment less than 48 hours before your appointment, you may not be able to reschedule for up to two weeks, which will delay the start of your program accordingly.

To reschedule a subsequent biweekly coaching session, you can access the reschedule link for your upcoming (within the next 14 days) session directly in the app:

  • Go into the “Calendar” tab, find your upcoming session, and click the “Reschedule” button.
  • You’ll be redirected to the reschedule link where you can log in, select the corresponding session, and click the three dots (...) on the right to reschedule.
  • You’ll be able to view your coach’s availability up to five days before or seven days after the original appointment time, so you can choose your new preferred date and time.